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FAQs

Q  What are Shoe Sprinkles?
A  Custom canvas slip-on shoes that reflect the love in your life and the smiles in your heart. Please read more about us here.

Q  Are Shoe Sprinkles decorated with paint?
A  No, we do not apply paint to our shoes. We developed techniques and equipment to transfer images onto canvas footwear.

Q  Are Shoe Sprinkles designs waterproof?
A  Yes, the designs are waterproof (but the canvas shoes are not).

Q  How do I clean my Shoe Sprinkles?
A  First, try cleaning them with just a damp cloth. For more stubborn stains, apply a very small dab of mild dish soap with your finger. Work in gently. Then, rinse and pat dry with a soft towel.

Q  What size should I order?
A  Every foot is unique, but please take a look at our sizing guide.

Q  My Shoe Sprinkles do not fit as I expected, what can I do?
A  Don't worry, we can take care of that. If your Shoe Sprinkles are a tad tight or a bit big, here are simple solutions to guarantee a perfect fit.

Q  If I don't have an account with Shoe Sprinkles, can I still make a purchase?
A  Yes, you can checkout as a guest (if you wish, you'll be able to create an account during the checkout process).

Q  What methods of payment does Shoe Sprinkles accept?
A  Credit/debit cards (Visa, MasterCard, American Express, Discover, Diners Club, etc), PayPal and Apple Pay.

Q  What is the return policy?
A  Since all our shoes are customized, we are not able to resell returned merchandise. That makes returns a bit tricky. Please see our return policy

Q  How long will it take to get my shoes?
A  It takes up to four days for us to customize your shoes. Then, there's shipping time. Depending on your location, shipping to any destination in the U.S. takes between one and four days (extra time is needed if we are shipping to Canada). Please see additional shipping details here.

Q  Is shipping free?
A  Yes, shipping is free to anywhere in the U.S. ($12 to Canada). Please find out more about shipping here.

Q  Can you expedite my order?
A  No, sorry. We do not currently offer expedited shipping.

Q  Do you ship internationally?
A  Currently, we ship exclusively to the U.S. and Canada. 

 Have other questions?  Need more information?  Or, just want to say hello?  Please contact us.