U.S. FREE Shipping / Canada $12 Shipping
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Shipping

FREE shipping via USPS Priority Mail to anywhere in the U.S.:

  • Estimated delivery time: 1 to 4 days

$12.00 (USD) shipping via USPS Priority Mail to anywhere in Canada:

  • Estimated delivery time: 7 days or longer
  • All duties and taxes are the responsibility of the purchaser

Customizing Your Shoes

We promise to work our shoe magic as fast as possible – please allow up to 4 days for us to customize your shoes.

How Long Will It Take To Get My Shoes?

Here’s the full picture (customization time plus shipping time):

  • If you’re in the US: your shoes should arrive at your doorstep in 4 to 8 days, from the day you place your order
  • If you’re in Canada: your shoes should arrive at your doorstep in 11 days (or possibly longer), from the day you place your order 

Tracking Your Order

Communication is key. We’re really big on communication:

  • You’ll receive an email confirmation when you place your order
  • And, another email when your shoes are ready to ship
  • Plus, we’ll keep you abreast of what’s going on with your package, including tracking information, from the time your shoes leave our shop to the moment they arrive at your front door 

Delivery Concerns

Thank goodness delivery issues are few and far between. But, if you are one of the unfortunate few who is experiencing a problem with your tracking number or package delivery, here’s what you can do:

  • Phone USPS directly 1-800-275-8777 (this is the fastest route to a solution)
  • Please keep in mind, it could take up to four days for the tracking information to appear
  • In rare cases, the tracking information may never update, but you will still receive your order.

Canadian Customers - When your package arrives at the Canadian border it's handed over to Canada Post, who is then responsible for the final delivery. Please input your USPS tracking number into the Canada Post website for updates on the status of your order. 

Delivery Phone Numbers

USPS: 1-800-275-8777

Canada Post: 1-800-267-1177 

Details

Shoe customization time: 

4 days or less

Estimated delivery time: U.S.: 1 to 4 days  /  Canada: 7 days or longer
Expedited shipping: We do not currently offer expedited shipping
Tracking information: You will receive email(s) with complete tracking information for your package
International shipping: Currently, we ship exclusively to the U.S. and Canada